tg771 Privacy Policy

1. Introduction

tg771 ("tg771," "we," "us," or "our") operates tg771.app, a PAGCOR-licensed online casino and sports betting platform serving adult Filipino players aged 21 and above. This Privacy Policy ("Policy") describes how tg771 collects, processes, stores, discloses, and protects the personal information of registered Players and visitors to the Platform.

This Policy is issued in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 (DPA) and its Implementing Rules and Regulations, the regulations of the National Privacy Commission (NPC) of the Philippines, and the applicable data handling requirements imposed by PAGCOR as a condition of tg771's operating license.

By creating an Account on tg771.app, completing the tg771 login process, or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not consent to this Policy, you must not use the Platform.

2. Data Controller

The data controller responsible for your personal information collected through tg771.app is the operator of the tg771 platform, a PAGCOR-licensed online gaming operator registered and operating in the Republic of the Philippines.

tg771 has designated a Data Protection Officer (DPO) as required under the Data Privacy Act of 2012. The DPO is responsible for overseeing tg771's compliance with the DPA and this Policy. Contact details for the DPO are provided in Section 15 of this Policy.

3. Personal Data We Collect

tg771 collects the following categories of personal data:

4. How We Collect Your Data

tg771 collects personal data through the following means:

4.1 Directly From You

• Information you provide during Account registration (mobile number, date of birth, password);
• Identity documents submitted during the KYC process;
• Payment details entered in the Cashier when making deposits or withdrawal requests;
• Information provided when contacting tg771 customer support via live chat or email;
• Responsible gaming preferences and self-exclusion requests submitted through Account Settings.

4.2 Automatically During Platform Use

• Technical data collected through your browser or device when you access tg771.app, including IP address, device identifiers, and session logs;
• Game activity data generated through your participation in games and sports betting on the Platform;
• Cookie and session data described in Section 11 of this Policy.

4.3 From Third Parties

• Identity verification results returned by tg771's KYC verification service providers;
• Payment confirmation data from GCash, Maya, BPI, BDO, Metrobank, Coins.ph, and other payment processors;
• Fraud screening and AML screening results from compliance service providers;
• PAGCOR exclusion register data, where applicable to verify a Player's eligibility to hold an Account.

5. Legal Basis for Processing

tg771 processes your personal data under the following legal bases as provided by the Data Privacy Act of 2012:

• Contractual necessity: Processing required to create and maintain your Account, process transactions, and deliver the gaming services you have requested;
• Legal obligation: Processing required to comply with PAGCOR's licensing conditions, the Anti-Money Laundering Act (Republic Act No. 9160 as amended), the Data Privacy Act of 2012, and other applicable Philippine law and regulation;
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, dispute resolution, and platform improvement — where these interests are not overridden by your privacy rights;
• Consent: Processing for optional marketing communications, where you have affirmatively opted in. Consent for marketing may be withdrawn at any time through Account Settings without affecting the lawfulness of prior processing.

6. How We Use Your Personal Data

tg771 uses the personal data it collects for the following purposes:

• Account management: Creating and maintaining your tg771 Account, processing your tg771 login, authenticating your identity via OTP, and managing your Account preferences;
• Transaction processing: Processing GCash deposits, Maya deposits, bank transfers, USDT TRC20 deposits, and all withdrawal requests to your verified payment methods;
• Regulatory compliance: Fulfilling tg771's obligations to PAGCOR, the AMLC, the NPC, and other competent Philippine regulatory authorities, including mandatory reporting of suspicious transactions;
• Identity verification: Conducting KYC verification as required before processing withdrawals and at other points required by regulation;
• Fraud detection and prevention: Identifying and investigating suspicious account activity, multi-accounting, bonus abuse, unauthorized access attempts, and other prohibited conduct defined in tg771's Terms & Conditions;
• Responsible gaming: Monitoring gaming activity for indicators of problem gambling behavior as required by PAGCOR's responsible gaming framework, administering voluntary deposit limits and self-exclusion requests, and complying with PAGCOR exclusion register notifications;
• Customer support: Responding to your enquiries, resolving disputes, and maintaining records of support interactions;
• Platform security: Detecting and responding to technical security incidents, unauthorized access, and integrity threats to the tg771 platform;
• Service improvement: Analyzing aggregated, anonymized platform usage data to improve the tg771 user experience, game lobby design, and payment flows;
• Marketing communications (opt-in only): Sending promotional notifications about tg771 bonuses, new games, and platform features to Players who have consented to receive such communications.

7. Disclosure of Your Personal Data

tg771 may disclose your personal data to the following categories of recipients, strictly on a need-to-know basis and only to the extent required for the stated purpose:

7.1 Regulatory and Government Authorities

• PAGCOR: As required under tg771's gaming license, including account information, transaction records, and responsible gaming data;
• Anti-Money Laundering Council (AMLC): Suspicious transaction reports and covered transaction reports as mandated by Republic Act No. 9160 as amended;
• National Privacy Commission (NPC): In the event of a personal data breach notification obligation or NPC investigation;
• Law enforcement and courts: Where required by valid legal process, court order, or Philippine law.

7.2 Service Providers (Data Processors)

• KYC and identity verification providers: To conduct identity checks on players, verify government-issued IDs, and screen against applicable watchlists;
• Payment processors: GCash (Mynt), Maya, BPI, BDO, Metrobank, Coins.ph, and USDT TRC20 processing services — to process deposits and withdrawals;
• Game content providers: JILI Gaming, Pragmatic Play, PG Soft, Evolution Gaming, and other studio partners — who may receive session data necessary for game functionality and RNG audit purposes;
• IT infrastructure and cloud providers: Hosting, database management, and security service providers operating under data processing agreements with tg771;
• Fraud prevention and AML screening services: Third-party providers assisting tg771 with transaction monitoring and fraud detection.

All third-party data processors engaged by tg771 are required to process personal data only in accordance with tg771's instructions and in compliance with the Data Privacy Act of 2012. tg771 maintains data processing agreements with all processors handling Philippine personal data.

7.3 Disclosures Not Authorized

tg771 does not disclose personal data to: advertising networks, data brokers, social media platforms for targeting purposes, or any third party for purposes unrelated to the operation of the Platform, regulatory compliance, or fraud prevention. No disclosure is made for commercial gain.

8. Data Retention

tg771 retains personal data for the following periods, determined by regulatory requirements and operational necessity:

• Account and KYC records: Retained for a minimum of five (5) years from the date of Account closure, in compliance with the Anti-Money Laundering Act's record-keeping requirements;
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction, as required by AMLC regulations;
• Gaming activity records: Retained for a minimum of three (3) years from the date of activity, for dispute resolution and PAGCOR audit purposes;
• Support communications: Retained for two (2) years from the date of the interaction, unless related to an unresolved dispute or regulatory matter;
• Technical and security logs: Retained for twelve (12) months, except where a security incident investigation requires longer retention;
• Self-exclusion records: Retained indefinitely for players who have permanently self-excluded, to prevent re-registration in breach of the exclusion.

Upon expiry of the applicable retention period, tg771 will securely delete or anonymize personal data unless continued retention is required by law or to defend legal claims.

9. Security Measures

tg771 implements the following technical and organizational security measures to protect your personal data in compliance with the NPC's security standards under the Data Privacy Act of 2012:

9.1 Technical Measures

• Transport Layer Security (TLS 1.3): All data transmitted between your device and tg771.app is encrypted in transit using TLS 1.3;
• Encryption at rest: Sensitive personal data fields — including ID document data, payment identifiers, and KYC records — are encrypted at rest using AES-256;
• Access controls: Internal access to personal data is restricted on a least-privilege basis; employees access only the data required for their specific role;
• Session security: tg771 login sessions use secure, httpOnly, sameSite session tokens and implement automatic timeout after periods of inactivity;
• Intrusion detection: tg771 operates network monitoring and anomaly detection systems to identify and respond to unauthorized access attempts.

9.2 Organizational Measures

• A designated Data Protection Officer (DPO) overseeing DPA compliance;
• Staff training on data privacy obligations under the DPA;
• Data processing agreements with all third-party processors;
• Regular internal security reviews and PAGCOR-required technical audits.

9.3 Data Breach Notification

In the event of a personal data breach that poses a real risk to Philippine data subjects, tg771 will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected individuals within a reasonable time, in accordance with NPC Circular 16-03 and the DPA's breach notification requirements.

10. Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you hold the following rights with respect to your personal data processed by tg771:

10.1 How to Exercise Your Rights

To exercise any of the above rights, contact tg771's Data Protection Officer using the details in Section 15 of this Policy. Requests must be submitted from the email address or mobile number registered to your Account to allow identity verification. tg771 may request additional verification before processing sensitive data subject requests.

Requests will be acknowledged within 3 business days and completed within the timeframes stated above or as otherwise required by the NPC. tg771 does not charge a fee for data subject rights requests made in good faith.

11. Cookies and Tracking Technologies

11.1 What We Use

tg771.app uses the following types of cookies and local storage:

• Strictly necessary cookies: Session authentication tokens and CSRF protection tokens required for tg771 login sessions and secure page navigation. These cannot be disabled without breaking platform functionality;
• Functional cookies: Cookies that remember your platform preferences such as language settings and lobby display options. These are optional but removal may affect your user experience;
• Analytics cookies: First-party analytics cookies that collect aggregated, anonymized data on page load times, feature usage, and error rates — used solely to monitor and improve platform performance. No individual player profiling is performed.

11.2 What We Do Not Use

tg771 does not use third-party advertising cookies, cross-site tracking pixels, social media tracking scripts, or any cookie technology designed to build behavioral advertising profiles of Platform users. No tg771 cookie data is shared with advertising networks or data brokers.

11.3 Managing Cookies

You may manage browser-level cookie preferences through your browser settings. Note that disabling all cookies will prevent the tg771 login process from functioning, as session authentication requires cookie support. For most browsers, this setting is found in Privacy or Security settings.

12. Minors

tg771 does not knowingly collect personal data from persons under 21 years of age. The Platform is operated exclusively for adults aged 21 and above in compliance with PAGCOR's minimum age requirements under Philippine gaming law.

If tg771 becomes aware that an Account has been created by a person under 21 — through KYC review, regulatory notification, or any other means — the Account will be immediately closed, all gameplay data will be quarantined pending review, and no winnings attributable to underage play will be disbursed. Any deposits made will be returned to the source payment method after identity verification of the account holder.

If you are the parent or guardian of a minor and believe they have created a tg771 Account, please contact our support team immediately using the details in Section 15. We will investigate and close the Account promptly.

13. Third-Party Links

tg771.app may contain links to third-party websites or services in limited contexts, such as references to PAGCOR's public website for license verification. tg771 is not responsible for the privacy practices of any third-party website. This Policy applies only to data processed through tg771.app and its associated services. We encourage you to review the privacy policies of any third-party site you visit.

14. Amendments to This Policy

tg771 may update this Privacy Policy from time to time to reflect changes in our data processing practices, regulatory requirements, or the Platform's features. When material changes are made, tg771 will:

• Update the "Last Updated" date at the top of this Policy;
• Post a notice on the Platform informing Players of the update;
• Where the changes materially affect your rights or how we process your personal data, send a notification to your registered Philippine mobile number or email address at least 7 days before the changes take effect.

Continued use of the Platform following the effective date of any amended Policy constitutes your acknowledgment and acceptance of the updated terms. If you do not accept the amended Policy, you must cease using the Platform and contact support to close your Account.

15. Contact & Data Protection Officer

For all privacy-related enquiries, data subject rights requests, or to contact tg771's Data Protection Officer, use the following channels:

• Live Chat: Available 24/7 via the support widget on tg771.app. For data subject rights requests, state "DPA Request" at the start of your message. Average response: 3–5 minutes.
• Email (DPO): privacy at tg771 dot app — for formal data subject rights requests, breach notifications, and DPA compliance matters.
• General support email: support at tg771 dot app

tg771's DPO will acknowledge data subject rights requests within 3 business days. Complex requests will be completed within 15 business days unless an extension is required under the DPA, in which case we will notify you of the delay and the reason.